The concepts and policies herein pertain only to reservations for hospitality in the US, placed directly with us, excluding specially discounted packages and medically coordinated services. Cancellations of Executive Cruises, Business Catalysts, Island Enclaves, medically coordinated services, and specially discounted packages are subject to reimbursement of all incurred expenses apart from the normally reimbursable expenses of a deposit, not exceeding the respective fees of cancelled services. The unapplied balance of a deposit is always refundable regardless of cancellation.
Please click here for more information regarding specially discounted packages.
We are able to provide significantly greater flexibility and services with direct reservations than with reservations that involve third parties. Reservations via online travel services are especially restrictive. Reservations via online travel services are subject to the respective terms of the reservation. For example, instead of credits for future services, online travel services generally involve cancellation fees of 100% after the cutoff date.
Please click here for further information about limitations of online travel services.
Our primary goal is to establish strong client relationships. As a corollary thereof, we endeavor to be flexible in accommodating cancellations and rescheduling, particularly for regularly priced Signature and Executive Collection packages from clients who seek this level of service by reserving directly with us. Please discuss any anticipated complications or request any customizations with your concierge as far in advance as possible, thereby maximizing your satisfaction and usually reducing or eliminating exposure to cancellation charges.
Please click here for insights on how we are not generalized for mass-market consumers.
The initially scheduled arrival and departure times are merely preliminary, so that we can optimize your comfort and available benefits.
Exact timing is progressively adjusted until your actual arrival and departure.
Regardless of your method of placing your reservation, or whether you have any special requests, the individualization of each occasion of services necessitates that you please contact Dignitary Discretion no later than the day that you place your reservation.
A friendly concierge is on duty 24 hours to provide you with private sophistication.
Relevance for a Hypothetical Principal of a
Regardless of your method for placing your reservation, the individualization of each occasion of services requires that you please contact Dignitary Discretion before, or promptly upon, placing your reservation.
A friendly concierge is on duty 24 hours to provide you with private service.
If you were referred to us by a representative or advisor who provides personal service,
we shall honor your relationship,
regardless of whether you place your reservation
by contacting us directly.
We welcome your confidentiality protocols.
Many services, features, and amenities that are included with direct reservations are excluded from reservations via online travel agencies.
Please do not rely on the policy presumptions or standardized payment information of travel Web sites or other third parties.
Some travel sites automate globally standardized descriptions,
based on assumptions of basic consumer-oriented services—
thereby incorrectly inferring or over-simplifying our services, policies, and features.